A network technician needs to resolve some issues with a customer's SOHO network. The
customer reports that some of the PCs are not connecting to the network, while others appear to
be working as intended.
INSTRUCTIONS
Troubleshoot all the network components.
Server
Select Problem
No Problem
Cable short detected
Open cable detected
Connector on backward
Bad subnet
Wrong VLAN
Cable too long
Port shut down
Crossover cable used
Select a Solution
Replace cable
Change subnet mask
Change VLAN assignment
Change IP address
Enable Spanning Tree Protocol
Enable port security
Flush ARP cache
Change gateway address
Change DNS Address
Release and renew IP address
PC1
Select Problem
No Problem
Cable short detected
Open cable detected
Connector on backward
Bad subnet
Wrong VLAN
Cable too long
Port shut down
Crossover cable used
Select a Solution
Replace cable
Change subnet mask
Change VLAN assignment
Change IP address
Enable Spanning Tree Protocol
Enable port security
Flush ARP cache
Change gateway address
Change DNS Address
Release and renew IP address
PC2
Select Problem
No Problem
Cable short detected
Open cable detected
Connector on backward
Bad subnet
Wrong VLAN
Cable too long
Port shut down
Crossover cable used
Select a Solution
Replace cable
Change subnet mask
Change VLAN assignment
Change IP address
Enable Spanning Tree Protocol
Enable port security
Flush ARP cache
Change gateway address
Change DNS Address
Release and renew IP address
PC3
Select Problem
No Problem
Cable short detected
Open cable detected
Connector on backward
Bad subnet
Wrong VLAN
Cable too long
Port shut down
Crossover cable used
Select a Solution
Replace cable
Change subnet mask
Change VLAN assignment
Change IP address
Enable Spanning Tree Protocol
Enable port security
Flush ARP cache
Change gateway address
Change DNS Address
Release and renew IP address
PC4
Select Problem
No Problem
Cable short detected
Open cable detected
Connector on backward
Bad subnet
Wrong VLAN
Cable too long
Port shut down
Crossover cable used
Select a Solution
Replace cable
Change subnet mask
Change VLAN assignment
Change IP address
Enable Spanning Tree Protocol
Enable port security
Flush ARP cache
Change gateway address
Change DNS Address
Release and renew IP address
PC5
Select Problem
No Problem
Cable short detected
Open cable detected
Connector on backward
Bad subnet
Wrong VLAN
Cable too long
Port shut down
Crossover cable used
Select a Solution
Replace cable
Change subnet mask
Change VLAN assignment
Change IP address
Enable Spanning Tree Protocol
Enable port security
Flush ARP cache
Change gateway address
Change DNS Address
Release and renew IP address
PC6
Select Problem
No Problem
Cable short detected
Open cable detected
Connector on backward
Bad subnet
Wrong VLAN
Cable too long
Port shut down
Crossover cable used
Select a Solution
Replace cable
Change subnet mask
Change VLAN assignment
Change IP address
Enable Spanning Tree Protocol
Enable port security
Flush ARP cache
Change gateway address
Change DNS Address
Release and renew IP address
